Waiting for 2021, healthcare organizations might want to re-examine their telehealth efforts whereas additionally adjusting to unsure affected person volumes and contending with a psychological well being epidemic in America, based on a report by PwC’s Well being Analysis Institute.
For the report, the institute surveyed 2,511 American customers and 153 supplier executives in August and September.
Digital visits exploded in 2020, however telehealth just isn’t constructed to help all healthcare companies and processes equally nicely. About 92% of healthcare supplier leaders stated that their organizations are utilizing telehealth for major care companies, of which 68% stated telehealth has been most helpful for follow-up appointments. However solely 17% of supplier leaders stated telehealth was helpful for ongoing care administration.
As well as, customers have their very own gripes about telehealth, with 53% saying that they encountered at the very least one situation throughout their digital go to. Probably the most incessantly cited situation was technical difficulties. Minorities have been extra prone to have skilled an issue throughout their go to — 66% of Black and 65% of Latinx customers stated they skilled at the very least one situation, as in contrast with 49% of white customers.
In 2021, healthcare organizations will even have to deal with a quickly rising psychological well being disaster amongst People. Round 32% of customers surveyed stated that they had skilled anxiousness or despair because of the Covid-19 pandemic. On the time of the survey, 43% of supplier executives stated they have been providing telehealth for psychological well being, and 58% stated they plan to supply it for psychiatry and different psychological well being companies in 2021.
However there are a number of hurdles to rising telehealth applications, with healthcare supplier leaders citing reimbursement (52%) and retaining sufferers for ancillary companies (40%) as the most important ones. [Click to enlarge image]
“Determining probably the most environment friendly solution to ship digital care is essential for long-term sustainability,” the report states.
As well as, the pandemic has modified affected person quantity patterns throughout the trade. Greater than half of customers (53%) stated they have been nonetheless afraid of going to the physician in the course of the pandemic, and solely 37% stated they have been getting info from their doctor or native hospital/well being system about when it was secure to return for care.
“In 2021, healthcare leaders shouldn’t relaxation on the assumptions from previous tendencies; they need to be prepared to construct and monitor their radars to pivot when the setting modifications,” the report states.
However there have been some optimistic developments within the trade because of the pandemic, particularly a rise in collaboration. Round 73% of healthcare supplier executives stated they have been beginning to collaborate or had plans to collaborate with different suppliers and payers because of the pandemic, and 65% stated that they had plans to collaborate with public well being businesses.
Photograph credit score: Courtney Hale, Getty Photos, PwC